01 / Remember
A customer record with a memory
Keep conversations, job details, appointments, and activity together in one CRM.
Out on the jobThe office stays on it
Built around the workday
The phone rings when your hands are full.
On a ladder, under a sink, or driving between jobs, you can’t stop every task to run the office. RivetNook keeps customer conversations and the next action from getting lost in the shuffle.
Office work, covered
Keep the job moving
Missed-call recovery
Follow up, ask what the customer needs, and capture the lead.
Appointments and reminders
Gather the details, arrange a visit, and keep customers in the loop.
Follow-through that sticks
Keep estimates, reviews, and customer follow-ups on the list.
A clean handoff
From the first ring to the next right step.
One steady thread for the customer, whether they call while you’re working or need a nudge after the estimate lands.
- 01Recover
Catch the missed call
Reach back by text and let the customer explain the job in their own words.
- 02Qualify
Get the useful details
Capture the service, address, urgency, and what needs doing before the visit.
- 03Schedule
Get a time on the calendar
Offer appointment times, confirm the visit, and send a reminder.
- 04Follow through
Keep the follow-up alive
Stay on top of open estimates, returning customers, and review requests after the job.
The office, without the office hire
A clearer picture of every customer and every opportunity.
02 / Follow up
Estimates don’t end at “sent”
Automate thoughtful nudges so pending work has a path back to the customer.
03 / See ahead
Start the day with the short list
An AI-generated daily report brings new leads and the next opportunities into view.
Made for service work
You bring the craft. RivetNook brings the follow-through.
From plumbing, HVAC, and roofing to landscaping, junk removal, and mobile mechanics, RivetNook gives small and midsize home-service businesses across the US a steadier way to handle the office work around every job.
RivetNook · your office hand
Keep your crew on the job. We’ll keep the next step moving.
Tell us where calls, estimates, or follow-ups get stuck. We’ll start with the work your office needs to take off your hands.
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